Privacy Policy

This Privacy Policy describes how Prospera Inc. (“we,” “us” or “our”) collects, uses, and shares information about you and the choices you have regarding this information. This Privacy Policy applies to the information we collect when you access or use our products, services, and technology platforms (including the website that helps us provide the coaching services) (collectively, the “Services”). Please note that this Privacy Policy does not apply to your use of third-party sites, services, or applications you may access through our Services. We encourage you to review the privacy policies of those third parties for more information regarding their privacy practices.

 

CHANGES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy. In some cases, such as a material change in our practices, we may provide you with additional notice, such as adding a statement to our homepage or sending you an email notification. We encourage you to review the Privacy Policy whenever you access the Services to stay informed about our information practices and the ways you can help protect your privacy.

 

COLLECTION OF INFORMATION

If you visit our website, we will collect certain information about you. For all users and visitors see “Information We Collect Automatically” below for details on what we collect via technology.

 

Information You Provide to Us

We collect information you provide directly to us when interacting with us or using the Services. The specific information we collect depends on the context of your interactions with Prospera, as detailed below.

 

Prospective Prospera Employees and Coaches

We collect information if you apply for a job or apply to become a coach, request customer support, or otherwise communicate with us.  We will need to collect certain personal information from you in order to process your application, such as your name, email address, phone number,  location, and work history. This information is used to evaluate your experience and communicate with you among others.

 

Sensitive Personal Information or Demographic Information for Coaches and Employees

To be a Prospera coach, you are not required to provide any sensitive personal information such as financial or demographic information. However, there may be times, such as testing a new tool or feature, staffing a specific program for customers, or conducting research studies, where we will ask for your consent to collect demographic information such as gender, race or ethnicity, or pronouns, or we may request your consent to record your session. In all such instances, your involvement and providing such information is voluntary and will have no impact on your ability to coach with Prospera if you decline. In the case you provide consent, such consent may be withdrawn at any time. 

 

Platform Members 

If you are a registrant on our website and use our coaching services via our website  (“Member”), you will need to provide certain personal information in order to register your account, such as: name, email address, phone number, location, your billing information, and symptomology. This information is required at registration so that we can: 1) create your account; 2) ensure you are a match for what the service provides, and 3) ensure you are geographically in a country we provide services for. We will also collect information as it relates to your use of the platform.  For example, we collect information when you access our tools and assignments within the online platform. 

Through your use of the Services, you will also provide us with information to facilitate your coaching experience. For example, to help determine your eligibility for the coaching program, you will respond to surveys to help us clarify your goals and coaching needs. You will also be asked to complete an assessment that will allow you and the coach to gain insight into your needs by asking you a series of questions about general wellbeing, mood, sleep, and stress. To facilitate a robust and meaningful coaching experience, both you and your coach will have access to your survey responses.  

 

We may also collect information such as your coaching platform usage, engagement status, session ratings, and any other information you choose to provide in conjunction with the Services. You may be asked, at various places within the platform, to provide your opinions on Prospera’s services and quality of coaching. These opinions or reviews will be used to improve our services, and in some cases, may be shared with the coach, on a de-identified basis, for quality or educational purposes.

 

Sensitive Personal Information or Demographic Information

The use of the Services does not generally require you to provide any sensitive personal information such as financial or demographic information. However, there may be times, such as testing a new tool or feature or conducting research studies, where we will ask for your consent to collect demographic information such as gender, race or ethnicity, pronouns, or to record your session. In all such instances, your involvement and providing such information is voluntary, will have no impact on your use of the Services if you decline, and in the case you provide consent, such consent may be withdrawn at any time. 

 

Information We Collect Automatically When You Use the Services

When you access or use the Services, we automatically collect information about you, including the following:

• Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to the Services.
• Information Collected by Tracking Technologies: We use different technologies to collect information, including web beacons. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and to understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Information Collected By Cookies” below.
• Browser local storage. We also store data locally on your device to enhance the user experience for our Services. For example, browser local storage allows us to save the state of your current page so that when you return at a later time or refresh the browser, the page will remain the same. We may also use browser local storage to: (i) save a list of items the user last used on the website or Services (such as events and properties the user selected) so we can display “recently viewed items”; or (ii) marking once a user has seen a tutorial, video, tooltip or onboarding flow so that the user only sees the content one time.

 

Information Collected by Cookies

We use different technologies to collect information, including cookies. Cookies are small text files placed on an individual’s computer by websites that the individual has visited. They are used to make websites work more effectively, such as enabling you to sign in more efficiently and providing analytics on our site’s usage and performance. No Personal Information is stored within them; however, details below describe some of the cookies Prospera uses, and to explain why they are used. 

 

You have options in how to control the data collected by cookies or similar technology. 

 

We use the following cookies in conjunction with providing the Services.

 

If you wish, you may also opt-out of all cookies on your browser, by visiting the following links (note, this will opt you out of all cookies, not just Prospera)

 

Chrome Opt Out

Safari Opt Out

 

Information We Collect From Other Sources

There may also be a limited instance where we receive information about you from the coaches with whom you interact through the Services, such as when there is an issue with a session, or if you have raised an issue or concern with the coach and that coach needs additional information from us. Coaches may also share session information with other coaches and the psychologist on staff during a weekly case consultation meeting. All identifying information will be removed from the coach’s description of your sessions before being shared. 

 

USE OF INFORMATION

We may use the information we collect to provide, maintain, and improve the Services, including to assess and improve the quality of the coaching services.

 

Platform Members

In addition to the uses described in detail above, the information we collect from Members may also be used to:

• Provide and deliver the products and services you request, process transactions, and send you related information;
• Verify your identity and, if applicable, authorization for you to use the Services
• Respond to your comments, questions, and requests;
• Send you technical notices and other administrative messages;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by us or others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with the Services;
• Conduct research, analysis, and surveys;
• Personalize and improve the Services and provide content or features that match user profiles or interests; 
• SMS messages; and
• Carry out any other purpose for which the information was collected.

 

Session Recordings

If you have consented to the recording of your session(s), the recordings will be used to inform analyses on the quality and effectiveness of your coaching session. The session recording will be used in the following ways: 

 

• Analysis of aggregate call statistics such as number of speaker turns
• Text analysis including full transcript, key words, themes, and sentiment of words
• Audio analysis 
• Video analysis including facial expressions and body language

The recordings may be viewed and analyzed both by statistical software we’ve developed, as well as by  Prospera employees only on a need-to-know basis. The session recordings will be securely stored in our data center in the United States and only those Prospera employees with a need-to-know will have access to your recordings.

Prospera Coaches and Prospera Employees and Prospective Coaches and Employees 

The information we collect from employees or coaches may be used to:

• Determine your compensation and to compensate you;
• Respond to your comments, questions, and requests;
• Send you technical notices and other administrative messages;
• Communicate with you about products, services, offers, promotions, rewards, and events offered by us or others, and provide news and information we think will be of interest to you;
• Monitor and analyze trends, usage, and activities in connection with the Services; or
• Conduct research, analysis, and surveys.

 

SHARING OF INFORMATION

If you are a Member, when you use the Services, we will share information about you with our coaches so that they can provide services to you, such as responses to surveys as noted above, and/or contact information. 

 

We may also share or transfer information about you as follows or as otherwise described in this Privacy Policy:

 

• In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law, rule, or regulation;
• If we believe your actions are inconsistent with the spirit or language of our user agreements or policies, or to protect the rights, property, and safety of you, us, or others;
• In connection with, or during negotiations of, any merger, sale of our assets, financing, or acquisition of all or a portion of our business to another company; and
• With your consent or at your direction, including if we notify you through the Services that certain information you provide will be shared in a particular manner and you provide this information.

 

GOVERNING OF US LAW

We are based in the United States and the information we collect is governed by U.S. law. By accessing or using the Services or otherwise providing information to us, you consent to the processing and transfer of information in the United States, where you might not have the same rights and protections as you do under local law.

Your Personal Data may be processed outside your jurisdiction, and in countries that are not subject to an adequacy decision by your local legislature and/or regulator, and that may not provide for the same level of data protection as your jurisdiction.

 

DATA RETENTION

We store the info we collected about you for as long as is necessary for the purpose(s) for which we originally collected it, or for other legitimate business purposes, including to meet our legal, regulatory, or other compliance obligations.

 

YOUR CHOICES

 

Your Information

You may update, correct or delete information about you at any time by contacting us at (INSERT CONTACT EMAIL). Please note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period.

Promotional Communications

You may opt out of receiving promotional communications from us by following the instructions in those communications or by emailing us at support@prosperamhw.com. If you opt out, we may still send you non-promotional communications, such as messages about your account or our ongoing business relations.

CALIFORNIA 

If you are a California resident, you have certain rights and protections under the law regarding the processing and sale of your personal data. The California Consumer Privacy Act (CCPA) grants new privacy rights to Californians, including rights to: 

• The right to know about the personal information a business collects about you and how it is used and shared;
• The right to delete personal information collected from you (with some exceptions);
• The right to opt-out of the sale of your personal information; and
• The right to non-discrimination for exercising their CCPA rights. 

 

Businesses are required to give consumers certain notices explaining their privacy practices. This section and our Privacy Policy will explain to you what personal information we may collect and the purposes for which we use this information.

Prospera does not sell your personal information. Prospera may share your personal information with our Service Providers, who are defined within CCPA as entities who will process your personal information on behalf of Prospera but are contractually limited to processing and retaining your information solely to provide the service to Prospera. 

If you are a California resident and would like to exercise any of your rights as described here, e-mail us or contact us at: support@prosperamhw.com