client-relationship-specialist-application

Client Relationship Specialist Application

Name

First Last

What interests you about this role? Why do you think you would be a good fit?

A client reaches out to you and wants help changing her subscription from weekly to bi-weekly sessions. What steps would you take to help this client?

You check in with a client about the fit with her coach and she says it doesn't feel like a fit and she wants to cancel. How would you respond?

A coach gets mixed up with her schedule and misses the first session with a new client. The client is frustrated, highlighting that they secured childcare to be able to attend the session. How would you deal with the situation?

A client has been with Prospera for 6 months. They haven't had a final session with their coach yet, but their subscription has just ended. They ask if they can do a final session. What would you do and why?

Would you be able to work in this role between 2 and 5 pm PST?

Yes

Kind of

No, but I could do other times